Frequently Asked Questions (FAQ)
Here you’ll find the answers to some of the most commonly asked questions by guests at Kelly Tarlton’s SEA LIFE Aquarium.
Is Kelly Tarlton's SEA LIFE Aquarium the same as Kelly Tarlton's Antarctic Encounter and Underwater World?
Yes! We have been open since 1985 and became part of the global SEA LIFE family in September 2012
Where is Kelly Tarltons SEA LIFE Aquarium located?
You can find us by referring to this location map.
What are your opening times?
Everything you need to know about our opening times and scheduled closures can be found here.
Do you have a cloakroom/somewhere for us to store our belongings?
Kelly Tarlton's SEA LIFE Aquarium doesn't currently have any storage space to take bags, luggage or prams.
Do you have a wheelchairs for use?
Wheelchairs may be borrowed from the admissions area if required. Please note that wheelchairs are on a first come, first served basis and cannot be booked or reserved ahead of time.
You will be required to leave your ID behind while you use the wheelchair.
Do you have a Family Pass?
Yes. We have a range of family passes available here on our website and at the front desk on arrival at the aquarium. You can also add as many additional children on to family passes as you wish by purchasing the 'Family Pass Additional Child' ticket.
Remember - these passes are discounted on our website, and the discount varies depending on when you wish to visit. Full prices apply if buying on arrival at the aquarium, so pre-booking is strongly advised.
We also offer a Family variants of the incredible value Merlin Annual Pass, which gets you 365 days of unlimited entry to Kelly Tarlton's SEA LIFE Aquarium and 10 leading attractions in Australia, including 4 SEA LIFE aquariums, WILD LIFE Sydney Zoo, Sydney Tower Eye and Madame Tussauds Sydney.
How many visits does my ticket allow me into Kelly Tarlton's SEA LIFE Aquarium?
Standard tickets (bought online, at the attraction or from an approved seller) are valid for one entry into the attraction.
Is it a guided tour?
No. Kelly Tarlton's SEA LIFE Aquarium is a self-guided attraction.
You say 'save up to 20%' on this website, so how do I get those tickets?
Our General Admission online tickets (Single Visit Online Savers) are priced according to the time and date that you want to visit. There is always an allocation of maximum discounted tickets available on the website for certain dates. As with other tickets that are sold online, from flights to theme park passes or hotel rooms, the best prices are available during off peak times, such as late afternoons or weekdays, although we do occasionally run special discounts during peak times too. That's not to say that visiting at those times is any different in terms of experience, as we strive to offer all of our guests a great experience, no matter when they visit. Aside from the biggest discounts we offer during off peak times, we also guarantee to ALWAYS offer a minimum 10% discount on General Admission tickets when you buy on this website compared to our standard walk up prices, so you'll save money no matter when you want to visit. And there's no booking fees either, so there's no nasty surprises when it comes to purchasing.
You can find out more information on all of our tickets here.
What age are children?
A child is considered 3 - 15 years of age. 2 years and under are free of charge.
Is there food inside?
Kelly Tarlton's SEA LIFE Aquarium has a refreshment kiosk midway through the attraction for paying guests.
Can children visit the attraction without supervision?
No. A child (3-15 years) must enter the attraction with an adult (16 years and above) for safety reasons.
Do I have to use my tickets in one day?
General Admission (Single Visit Online Savers) are valid for one entry and must be used on the date and time (if applicable) specified during the online booking process. This also applies to tickets bought on the day at the attraction.
Do I get free entry on my birthday?
Yes! Simply bring some proof that it's your special day and you can get free entry into the aquarium. (Valid for the birthday person only).
I have another question that isn't answered here - who can I talk to?
You can contact us via the following methods:
Freephone: 0800 80 50 50 (New Zealand)
Telephone: +64 9 531 5065 (Rest of the world)