Frequently Asked Questions (FAQ)

Here you’ll find the answers to some of the most commonly asked questions by guests at Kelly Tarlton’s SEA LIFE Aquarium.

Is Kelly Tarlton's SEA LIFE Aquarium the same as Kelly Tarlton's Antarctic Encounter and Underwater World?

Yes! We became part of the global SEA LIFE family in September 2012

Where is Kelly Tarltons SEA LIFE Aquarium located?

You can find us by referring to this location map.

What are your opening times?

Everything you need to know about our opening times and scheduled closures can be found here.

Do you have a cloakroom/somewhere for us to store our belongings?

Kelly Tarlton's SEA LIFE Aquarium doesn't currently have any storage space to take bags, luggage or prams.

Can my children ride scooters or use rollerblades inside the attraction?

No. We need to be mindful of the safety of our guests at all times.

Do you have a Family Pass?

Yes. We have two family passes to choose from. there's the Family A (1 adults + 2 children) and the Family B (2 adults + 1 child) pass. You can also add as many additional children on to either pass as you need by purchasing the 'Additional Child with a Family Pass' admission. these passes are discounted on our website, and the discount varies depending on when you wish to visit.

We also offer a Family Merlin Annual Pass which allows 365 days of unlimited entry for 2 adults and 2 children to Kelly Tarlton's SEA LIFE Aquarium and also to 10 of our Merlin Sydney attractions. 

How many visits does my ticket allow me into Kelly Tarlton's SEA LIFE Aquarium?

Standard tickets (bought online, at the attraction or from an approved seller) are valid for one entry into the attraction.

Is it a guided tour?

No. Kelly Tarlton's SEA LIFE Aquarium is a self-guided attraction.

You say 'save up to 20%' on this website, so how do I get those tickets?

Our General Admission online tickets (Single Visit Online Savers) are priced according to the time and date that you want to visit. There is always an allocation of maximum discounted tickets available on the website for certain dates. As with other tickets that are sold online, from flights to theme park passes or hotel rooms, the best prices are available during off peak times, such as late afternoons or weekdays, although we do occasionally run special discounts during peak times too. That's not to say that visiting at those times is any different in terms of experience, as we strive to offer all of our guests a great experience, no matter when they visit. Aside from the biggest discounts we offer during off peak times, we also guarantee to ALWAYS offer a minimum 10% discount on General Admission tickets when you buy on this website compared to our standard walk up prices, so you'll save money no matter when you want to visit. And there's no booking fees either, so there's no nasty surprises when it comes to purchasing.

You can find out more information on all of our tickets here.

What age are children?

A child is considered 3 - 15 years of age. 2 years and under are free of charge.

Is there food inside?

Kelly Tarlton's SEA LIFE Aquarium has a refreshment kiosk midway through the attraction for paying guests.

Can children visit the attraction without supervision?

No. A child (3-15 years) must enter the attraction with an adult (16 years and above) for safety reasons.

Do you have to use your tickets in one day?

General Admission (Single Visit Online Savers) are valid for one entry and must be used on the date and time (if applicable) specified during the online booking process. This also applies to tickets bought on the day at the attraction.

I have another question that isn't answered here - who can I talk to?

You can contact us via the following methods:

Freephone: 0800 80 50 50 (New Zealand)

Telephone: +64 9 531 5065 (Rest of the world)

Email: info@kellytarltons.co.nz

 

 

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